Last week I did a knowledge sharing presentation reporting back on my March trip to Lean Day UX in NYC. I’d been getting a lot of questions about lean UX. So the presentation had become more focused on the what, why, and how of lean UX and less on my trip. The day before I [...]
Posts Categorized: design
I recently attended Lean UX Day in NYC. It was great. There were a lot of the same tools and concepts that have been going around the user experience (UX) design community for several years but with some new twists, all of which I should write about soon. One of the new wrinkles I’ve been [...]
Consistency and continuity are the building blocks in creating a coherent cross-channel service experience. Coherent cross-channel service experiences ensure multiple compositions are coherent by delivering consistency and continuity, give customers the service and experience they want, and in doing so create value.