Last week I did a knowledge sharing presentation reporting back on my March trip to Lean Day UX in NYC. I’d been getting a lot of questions about lean UX. So the presentation had become more focused on the what, why, and how of lean UX and less on my trip. The day before I [...]
Posts Categorized: thoughts
There are really only three factors which can be used to describe what a coverage actually does in an insurance policy – cause, ownership, and object.
Consistency and continuity are the building blocks in creating a coherent cross-channel service experience. Coherent cross-channel service experiences ensure multiple compositions are coherent by delivering consistency and continuity, give customers the service and experience they want, and in doing so create value.