Consistency and continuity are the building blocks in creating a coherent cross-channel service experience. Coherent cross-channel service experiences ensure multiple compositions are coherent by delivering consistency and continuity, give customers the service and experience they want, and in doing so create value.
Posts Categorized: technology
This weekend I spent at the AEP building in downtown Columbus, OH with a couple hundred of my closest user experience (UX) design friends at the Midwest UX Conference. We laughed we cried we bonded, but really I wanted to include here for your reading pleasure several highlights which I think will in the coming [...]
Let me know if any of these look interesting. System, Structures, Strategies & Policy, Protocol, Process The Next Printing Press If God is All Loving, All Powerful, and All Just Why We Should Have the Moon and Even Mars Colonized by 2097 What an Expert in Culture Could do Demons Per Capita Jarvis’s WWGD a [...]